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Operations Leadership

Matthew Cavalier — How to manage a world class team

34 minutes

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How they make 1.6 online sales PER MINUTE

As the General Manager of Red Balloon, Australia’s leading retailer for experiential gifting, Matt Cavalier has quite the task on his hands: he’s set to transform it to become the world’s largest online marketplace for experiences. Since Matt has taken over the day-to-day running of the business, Red Balloon’s Christmas campaign was named Mumbrella’s Best Aussie Christmas Campaign of 2018, and the business now achieves more than 1.6 sales per minute.

Matt is a fantastic operator and leader who has built a nearly entire new team from the ground up as the business has grown. Hear how he makes it possible in his leadership journey as General Manager of Red Balloon in this episode of The Make It Happen Show.
18. Matthew Cavalier promotional image for The Make It Happen Show

"We have a value in the company that's called "Fail fast, learn fast." It's really about as you're iterating, even if things fail, what do you learn from it, how do you take that forward into the next iteration of whatever you're doing."

— Matthew Cavalier

In this episode, you will learn:

  • 1:17 - Red Balloon’s mission to serve 1 experience every minute
  • 6:19 - Restructuring a business and building a new team
  • 8:15 - Trends in the e-commerce and retail space
  • 9:39 - The challenges and opportunities of transitioning to mobile-first
  • 14:42 - Top management tips from management tools, motivation, and cultural fit
  • 25:00- Exploration of international expansion of Red Balloon
  • 28:49 - Make It Happen In A Minute
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Topics: Operations Leadership

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